Dear Pat and Tony,
I just wanted to send you this email in response to the excellent service I have received from your employee Eddie Greco.
In August last year I bought a 4kW Stand Alone system from your company and Eddie was the site installer for this project.
The installation went well and I found Eddie to be very professional in his dealings with me. He was patient and understanding when explaining to me how the system worked.
I hadn’t set up the computer to monitor the system as I only own Apple computers and Selectronic do not have software available for Apple Computers. This was really frustrating so I eventually bought a new computer specifically for the purpose of monitoring the system.
After looking at the settings Eddie thought that the system was not drawing enough power. He checked the batteries using a multi metre and we found one battery in particular was not running right.
Eddie organised for the battery to be replaced under warranty and could physically replace it without a charge for time.
Eddie was later able to connect to my computer to sort out the problem.
I can never thank that man enough for helping me out on situation. He spent time everyday checking my settings and I certainly have learnt a lot about the software and what different settings meant from Eddie.
Eddie, I felt didn’t need to help me as GreenPower was contracted to install the system as quoted. Nothing else!
As for Eddie, I have found that his professionalism is beyond reproach and he’s an outstanding person to deal with. He is honest and patient in his dealings and inspired a great deal of trust in me that everything was going to be ok.
I believe an employee in this day and age needs to have a lot of emotional intelligence to be successful in their chosen field. Eddie has this in bucket loads!
I hold him in very high regard and as such your company. I would recommend to anyone that is thinking of installing a solar system that they use Greenpower.
131 West Triangle Rd
Springhurst Vic 3682